Storage Westcombe Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Westcombe Park provides storage, related handling, and associated removal services. By making a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or commencing use of any storage unit or removal service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or business entering into an agreement with Storage Westcombe Park for storage and or removal services.

Services means any storage, handling, packing, loading, unloading, transport, or associated removal services provided by Storage Westcombe Park.

Storage Facility means any premises or units managed or operated by Storage Westcombe Park for the purpose of providing storage services.

Agreement means the contract between Storage Westcombe Park and the Customer comprising these Terms and Conditions and any written confirmation or schedule of services issued at the time of booking.

2. Scope of Services

Storage Westcombe Park provides storage units and associated services, which may include short term and long term storage, collection and delivery of goods, and removal related activities such as loading, unloading, and transportation within a defined service area. The precise services to be provided will be set out in your booking confirmation or service schedule.

Any additional services requested after the initial booking may be subject to separate charges and availability. We reserve the right to refuse to provide any service that in our reasonable opinion is unsafe, unlawful, or outside the normal scope of a storage and removal provider.

3. Booking Process

All bookings are subject to availability and acceptance by Storage Westcombe Park. You may request a quote for storage or removal services, and the quote will be based on the information you provide, including but not limited to the volume, nature of goods, access conditions, locations involved, and required dates.

A booking is not confirmed until we have provided written confirmation. Written confirmation may be given by means of a booking confirmation document or service agreement specifying the services, indicative timescale, and applicable charges. You must check the details in your confirmation carefully and notify us promptly of any errors or changes required.

For removal services and transport within our general service area, we may require a pre move survey or sufficient detail to estimate volume and vehicle requirements. Our estimate is not a guarantee of capacity and may be revised if the actual volume or conditions differ materially from those described when booking.

4. Customer Obligations

The Customer is responsible for ensuring that all information provided to Storage Westcombe Park is accurate and complete. This includes the nature and value of goods, access details at collection and delivery points, and any special handling requirements.

The Customer must ensure that goods are suitably packed, labelled, and prepared for storage or removal, unless packing services are expressly included in the Agreement. Fragile or high value items must be clearly identified. The Customer must also ensure that all necessary permissions, permits, and consents have been obtained for access to premises and parking of vehicles during collection and delivery.

The Customer shall comply with all applicable laws and regulations relating to the goods and premises, including regulations relating to health and safety, waste, and hazardous materials.

5. Payments and Charges

Charges for storage and removal services will be as stated in the booking confirmation or our current tariff at the time of booking, unless otherwise agreed in writing. All prices are exclusive of any applicable taxes or government charges that may be imposed from time to time.

Storage fees are generally payable in advance, either monthly or for the agreed storage period. Removal and transport services may be payable in full or in part prior to the service date, as specified at the time of booking. We reserve the right to request a deposit to secure the booking.

Invoices are payable by the due date stated on the invoice. Late payment may incur additional charges including interest, administrative fees, and reasonable costs associated with debt recovery. We may suspend access to storage units or cease provision of services in the event of non payment.

If the Customer disputes any invoice, the Customer must notify us promptly with full details of the dispute. The undisputed portion of the invoice remains payable by the due date.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the terms of this clause. Any cancellation or request to change the date, time, or scope of services must be communicated as early as possible.

Where storage or removal services are cancelled with sufficient notice, we may waive or reduce cancellation fees at our discretion. However, we reserve the right to apply the following guidelines in most cases.

For removal or transport services cancelled more than seven days prior to the scheduled date, no cancellation charge will typically apply. For cancellations between three and seven days prior, we may charge up to fifty percent of the quoted price. For cancellations less than three days before the scheduled date, we may charge up to one hundred percent of the quoted price.

For storage services, if you cancel prior to the agreed start date, we may retain any deposit paid to cover administrative costs. If you terminate storage early, you may not be entitled to a refund for pre paid periods, unless required by law or expressly agreed.

Any changes to the scope or timing of services may result in revised charges, especially where additional resources, vehicles, or staff are required, or where changes occur at short notice.

7. Access, Delivery, and Service Conditions

The Customer must ensure that reasonable and safe access is available at all relevant locations, including suitable parking for vehicles and clear routes for loading and unloading. If access is restricted or unsafe, we may either refuse to proceed or charge reasonable additional costs arising from delay or the need for alternative arrangements.

We will make reasonable efforts to carry out services on the agreed date and within approximate timescales; however, times are not guaranteed. We are not liable for delays caused by traffic, weather, third party actions, or other events beyond our reasonable control, provided we act with reasonable care and diligence.

Where we are unable to complete delivery or access the designated storage unit due to factors within the Customer's control, we may charge for waiting time, additional journeys, or temporary storage as applicable.

8. Prohibited and Restricted Items

The Customer must not store or present for removal any goods that are illegal, dangerous, or otherwise unsuitable for storage in a general storage facility. Prohibited items include but are not limited to explosives, firearms and ammunition, gas cylinders, flammable liquids, toxic or corrosive substances, perishable or infested goods, live animals or plants, and any materials emitting strong odours.

Where we reasonably suspect that prohibited items have been stored or presented for removal, we may open and inspect any container or unit, refuse to handle such items, or require their immediate removal. Any costs arising from dealing with prohibited goods, including cleaning, disposal, and damage to property or third parties, will be payable by the Customer.

9. Waste and Environmental Regulations

Storage Westcombe Park operates in accordance with relevant waste and environmental regulations. The Customer must not use our services to dispose of general household waste, commercial waste, or hazardous materials, unless this is expressly agreed as part of a separate waste handling arrangement and in compliance with applicable law.

Items left behind, abandoned, or clearly intended as waste within a storage unit or during a removal may be treated as waste. We may arrange for lawful disposal and charge the Customer for all associated costs, including transport, tipping fees, and reasonable administrative expenses. We will act reasonably and, where practicable, seek to contact the Customer before arranging disposal of items that are not perishable or hazardous.

The Customer is responsible for ensuring that any waste presented for removal as part of our agreed services is properly segregated and described, and that it does not include prohibited or hazardous substances for which the appropriate licences or consents are required. We reserve the right to refuse any materials that may breach environmental or waste regulations.

10. Customer Property and Insurance

Unless expressly stated otherwise in writing, the Customer is responsible for arranging adequate insurance cover for goods in storage and in transit. Our standard charges do not include insurance on the value of the goods, and our liability is limited as set out in these Terms and Conditions.

The Customer should ensure that any insurance policy covers the risks associated with storage and removal, including damage, loss, and theft. We may offer information on typical insurance options, but any insurance contract remains between the Customer and the insurer, and the Customer is responsible for verifying the suitability and scope of cover.

11. Our Liability

We will exercise reasonable care and skill in the provision of our services. However, our liability for loss or damage to goods, whether arising in storage, handling, or transit, is limited to a reasonable sum per item or per consignment, as stated in the booking confirmation or our standard tariff. If no specific limit is stated, our total liability for any one event or series of connected events shall not exceed a reasonably assessed value of the affected goods, up to a stated maximum as contained in our internal policy, unless a higher value has been declared and an additional charge agreed.

We are not liable for loss or damage arising from any of the following causes.

Acts or omissions of the Customer, including inadequate packing, incorrect information, or failure to take out suitable insurance.

Inherent vice or defect in the goods, including natural deterioration, leakage, or fragility.

Events beyond our reasonable control, including but not limited to war, terrorism, civil unrest, natural disasters, extreme weather, or interruption of utilities.

Loss of profits, consequential or indirect losses, or purely economic losses, even if we were advised of the possibility of such losses.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

12. Customer Default and Lien

If the Customer fails to pay any sums due or otherwise breaches these Terms and Conditions, we may exercise a lien over the goods, meaning we may retain possession of the goods until all outstanding amounts are paid in full, including costs and reasonable expenses incurred in enforcing our rights.

If amounts remain unpaid after reasonable notice, we may sell or otherwise dispose of some or all of the goods in accordance with applicable law. The proceeds of sale will be applied to discharge the outstanding sums and related costs, and any surplus will be held for the Customer, subject to any legal obligations.

13. Termination of Storage

Either party may terminate the storage arrangement by giving the period of notice specified in the Agreement or, if none is specified, by giving reasonable written notice. On termination, the Customer must remove all goods from the storage facility and pay all outstanding charges up to the date of removal.

If the Customer fails to remove goods on termination, we may treat the goods as abandoned and exercise our rights under these Terms and Conditions, including charging continued storage fees, applying a lien, and ultimately arranging disposal or sale.

14. Data Protection and Privacy

We will collect and process personal data relating to the Customer and, where relevant, its representatives or employees for the purposes of managing bookings, providing services, handling payments, and complying with legal obligations. We will take reasonable steps to keep such data secure and to use it only for legitimate business purposes or as required by law.

By engaging our services, you consent to the processing of your personal data in connection with the performance of the Agreement. Further details of our data handling practices may be provided in a separate privacy notice.

15. Complaints and Dispute Resolution

If you have any concerns or complaints regarding our services, you should raise them with us as soon as possible, providing full details of the issue and any supporting information. We will investigate and seek to resolve complaints in a fair and timely manner.

If a dispute arises that cannot be resolved informally, either party may pursue their rights through the courts as set out in the governing law clause below. Nothing in these Terms and Conditions prevents either party from seeking interim relief from a court where appropriate.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of your storage period will generally apply to that specific Agreement, unless a change is required by law or expressly agreed in writing.

Any variation to these Terms and Conditions requested by the Customer must be expressly agreed in writing by an authorised representative of Storage Westcombe Park.

17. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between Storage Westcombe Park and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the provision of our storage and removal services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by Storage Westcombe Park in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

The Agreement is between Storage Westcombe Park and the Customer only. No other person shall have any rights to enforce any of its terms.

By proceeding with a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.